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QuickBox Fulfillment Sep 6, 2022 4 min read

Why Your Relationship With Your 3PL Support Team Is Critical to Your Success

You have a lot of choices when it comes to 3PL (third-party logistics) companies. Some offer lower prices but provide only one-size-fits-all, automated programs that may not fit you and your company. Many leave you and your team to your own resources as you navigate through the highly complex aspects of fulfillment and logistics.

Yet your relationship with your 3PL support team  - or lack thereof - can have a big impact on your business. A great support resource serves as an internal advocate for you, ensuring all your requirements are met throughout the fulfillment process. It affects:

  • Services
  • Capabilities
  • Technology
  • Supply chain management
  • Costs
  • And much more

Fortunately, QuickBox has a very different approach. We provide a personalized, hands-on partnership approach that works with you. We’re an extension of your business – like another team member just down the hall. 

In other words, QuickBox is unique in the 3PL world, as our top priority is building a helpful relationship with our clients and offering white-glove service to navigate the complex and ever-changing fulfillment landscape. 

A Different Level of Client Services

Anyone who has called into any large service – from internet providers to airlines and delivery companies – knows it’s often difficult (if not impossible) to talk with a real person. And if you do, chances are good that the person you reach is out of state or even offshore. Their only connection to you and your concerns is the generic script on their screen.

At QuickBox, we never outsource our client services. In fact, we ensure that as a QuickBox client you have your own dedicated, seasoned account manager who gets to know you, your business, your goals, and how you define success.

You won’t be left alone to navigate through complex forms or dashboards. You won’t talk with a stranger who’s never heard of you or your business, much less understands your business goals and strategy.

We build a long-term, personalized relationship with our clients rather than just a transaction so we can strategize with you to help optimize your fulfillment and build a comprehensive plan for growth.

How Does QuickBox Personalize Fulfillment for Each Client?

You’ll have access to your custom data analytics platform (iQ Client Portal) at your fingertips for greater, more meaningful insights into your business – but that’s just where it begins. We’ll also schedule weekly calls with your dedicated account manager, who will help you dive deeper into your short- and long-term goals and provide a strategic overview of what the team is working on to help you optimize your business.

We understand how valuable your time is, so we provide a simple agenda and action items to keep the meeting efficient and productive. In addition, we provide thoughtful, responsive, and proactive communication to ensure you receive updates when you need them, not just during meetings or after the fact. 

Our team uses a forward-looking approach supported by IT updates to review order data, quality complaints, sales, and how everything aligns with your business strategy. We’re also able to leverage our existing relationships with not only postage carriers but supply chains and manufacturers as needed, all to help you build and grow your business.

This powerfully positive relationship with your dedicated client services manager means you have an advocate in all things logistics and fulfillment to ensure the process goes smoothly. 

Ready to learn more about QuickBox’s unique client services and how we can help your business grow? Contact us today.

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