order-tracking-ecommerce

HOW TO KEEP e-COMMERCE CUSTOMERS HAPPY IN 5 EASY STEPS

Most of shoppers are online but the one problem eCommerce marketers are having is “HOW TO KEEP ONLINE CUSTOMERS HAPPY.” We have 5 amazing steps on how you can keep your  eCommerce customers satisfied every time.

5 Steps to eCommerce Client Satisfaction:

  1. Order Accuracy
  2. Fast Delivery
  3. Scheduled Delivery
  4. Order Tracking
  5. Inexpensive Shipping

Without taking much of your time, let’s breakdown the five steps of Order Accuracy, Fast Delivery, Scheduled Delivery, Order Tracking and Inexpensive shipping for eCommerce businesses.

  1. ORDER ACCURACY:

order-accuracyThis is being defined as sending the wrong item to a customer, omitting an item, or sending too much of an item; order accuracy covers 29% of the factor that actually keeps your online eCommerce customers happy according to statistics. No matter how much time, effort, and money you put into promoting your eCommerce business and converting visitors into buyers, you’ll never create repeat customers if there are errors in your order fulfillment.

Always offer guarantee order accuracy of 100%, if you want to keep 99% of your online customers happy with an increase in repeat customers.

  1. FAST DELIVERY:

fast-deliveryYou know that satisfaction you feel when you get an ordered product that same day or probably the next day, awesome right? If you can relate, then you know why fast delivery is on this list. Fast delivery covers 28% of the factor that keeps your online eCommerce customers happy according to statistics.

At the same time, being able to provide next-day delivery (fast delivery) at a reasonable rate is an excellent way to attract new customers who might otherwise choose your competitors. After all, fast delivery or next-day shipping has not become the new standard just yet, and offering it – at least on expensive purchases – can be an excellent way to stay ahead of your competitors.

Today’s small and medium-sized online businesses need to start weighing the pros and cons of offering cheap or free next-day delivery. Profitability may suffer at first, as fast delivery shipping expenses may have to be covered out of your pocket, but the marketing advantages could easily lead to an expanded eCommerce customer base faster order processing and increased profitability.

We are at a point in time when people are still willing to wait a few days for order processing to receive their order, instead of paying extra fee for fast delivery, but those days are fading fast. As companies like Amazon continue to push the envelope, people are naturally going to become, well, spoiled. Running with the herd is not always cheap, but it may be the best long-term strategy for today’s expanding online eCommerce businesses.

  1. SCHEDULED DELIVERY:

scheduled-deliveryPerhaps the most important issue that customers are concern about in eCommerce is time. 62% of consumers expect to be given an estimated order processing time or guaranteed delivery date at checkout, therefore scheduled delivery holds 62% of the factor that keeps your customers happy.

Scheduled delivery has come a long way since the early days of eCommerce, but some online retailers are still failing to offer a range of delivery options to suit their customers’ needs which could increase reputation, broaden relationship, encourage customer confidence, improve efficiency and raise profits.

As statistics from a new Econsultancy Multichannel Retail Survey show, customers are demanding more flexibility in delivery options and swift order processing, retailers need to offer this to increase conversions. The survey found that 50% of respondents had abandoned a purchase online due to unsatisfactory delivery options.

  1. ORDER TRACKING:

order-tracking
75% of all consumers
feel that every eCommerce merchant should offer a way to track orders online.

Proactively offering order tracking options has become increasingly critical to successfully keeping your online eCommerce customers happy as it encourages your customers to return to your website, or stay longer, to increase chances of additional purchases or cross-opportunities.

Order tracking also helps in reducing costly calls from customers inquiring about the status of their order and creates new opportunities to contact your customers by email, to cross-promote new offers and social media invites.

It’s makes your eCommerce business appear trustworthy and reliable as it also set customers expectations and provide peace of mind.

  1. INEXPENSIVE SHIPPING:

inexpensive-shipping
You should know that 81% of consumers expect free shipping option when checking out, hence try to keep shipping fee as low as possible.

On a basic level, there are a few strategies to help businesses cover the cost of free shipping. First, increase product prices to cover shipping costs. In this case, the customer pays. Second, the business pays the full price of shipping. Third, the company slightly increases prices of products to cover some shipping costs, so that both the customers and company pay a portion.

For online eCommerce businesses to remain competitive, and avoid shopping cart abandonment, the above steps must be implemented so as to have an increase in conversions, average order value, market or target audience, low costs and an improved operational efficiency; you will need to strongly consider incorporating free shipping as an option. As all eCommerce businesses know, shipping is never really free. Does all this overwhelm you? Can’t figure out the logistics? Contact QuickBox Fulfillment to talk about your eCommerce options to help manage all of your logistics and keep customers 100% satisfied every time.

We hope this article was helpful, if you were asked to add one more to this list, what would it be?

15 Comments

  • mezo

    Howdy! Do you use Twitter? I’d like to follow you if that would be ok.
    I’m absolutely enjoying your blog and look forward to new posts.

  • mezo

    Howdy! Someone in my Myspace group shared this website with us so I came to check it out.
    I’m definitely enjoying the information. I’m book-marking and will be tweeting this to my followers!
    Excellent blog and amazing design.

    • QuickBox

      Hello there! Yes you can find us on twitter- @quickboxfulfill

  • mezo

    Ƭhank yߋu for еvery otheг informative blog. Тhe place else may just І am
    gettіng that кind of іnformation ᴡritten in sսch a perfect method?

    I’ve a undertaking tһat Ӏ am just now operating ߋn, and Ι’ve been on tһe looқ ߋut for suсһ info.

  • generic medications deal

    It is in reality а nice and useful piece οf infоrmation. Ι am happy that you shared tһis
    useful info with us. Рlease stay us informed lіke this.

    Thank you foг sharing.

  • Aly johnson

    Great web site you have got here.. It’s difficult to find excellent writing
    like yours these days. I really appreciate infividuals like you!
    Take care!!

  • Ahmed Hassan

    My brother recommended Ӏ wߋuld pоssibly like tһis blog.
    Ηe used to be totally гight. This publish truly made my day.
    Yoᥙ cann’t Ƅelieve јust how much time I had spent foг
    this info! Thannk yoᥙ!

  • blog here

    I simply want to mention I am newbie to blogging and definitely savored your web page. More than likely I’m want to bookmark your website . You really have awesome articles and reviews. Appreciate it for sharing with us your webpage.

  • Eyelashes

    Everything is very open with a precise description of the issues.
    It was really informative. Your wedbsite is very helpful.
    Many thanks for sharing!

  • furtdsolinopv

    Thankyou for helping out, fantastic information.

  • gunther

    Great article, totally whаt I needed.

  • eebest8

    “I think this is a real great blog article. Fantastic.”

  • Salmon

    It’s an amazing post for all the online people;
    they will get benefit from it I am sure.

  • Ismael Hallman

    This is great post. Thank you for sharing.

  • Hillomaisteri.com

    Im thankful for the article.Really thank you! Awesome.

  • Write a Comment

    Your email address will not be published. Required fields are marked *