improve customer experience

the CHALLENGE

Though experts in branding and design, the company was struggling with translating that design onto customized packaging used for the actual fulfillment of their orders to improve customer experience. For example, how could they improve their perceived value the moment a customer’s eyes land on their package in the mailbox? Another pain point was time to home in respect to processing orders from the moment they are placed to the moment they arrive to the end customer.

the SOLUTION

We worked closely together to develop a strategy that would stay true to brand while also improve customer experience. We started by creating custom shipping materials to increase overall perceived value. We then added expedited shipping to their account to improved delivery times.

the RESULTS

Within 6 months we were able to solve their internal pain points and improve their overall customer experience which allowed for fewer returns, more reorders and a cohesive brand identity.

the CLIENT

This California based company is in the industry of advertising and marketing. They create health and wellness brands ranging from research & development, manufacturing, design, branding, and marketing, to media, sales, and customer service. They are a leading force in the advertising and marketing world, winning several awards for the creative approach to operating a business. Some of their products include detoxifying herbal teas, natural weight loss supplements, and wellness snacks. They signed on with QuickBox Fulfillment in January 2018.

improve customer experience

what DID THEY SAY

“Quickbox greatly reduced our shipping time-frame and has helped us improve our customer experience through their prompt service. We’ve used a few fulfillment centers, but none have been nearly as timely
as Quickbox. A first impression is everything for our clients, and we know that we can count on Quickbox to get our orders out to our clients’ doorstep in an extremely timely manner. Thanks Quickbox!”
 

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