Critical Metrics of Measurement Your Fulfillment Center Should Track
Is your fulfillment center tracking these metrics?
When evaluating a fulfillment provider, there are three important critical metrics that should be measured that most other fulfillment centers don’t track or report. Take a moment to learn about the top three and why they are so important.
1.) Time to Home
Each month your fulfillment center should measure and validate the time it takes for a package to leave the facility and reach the intended recipient who ordered it. You want to make sure that your provider is staying within the guaranteed time frame. At QuickBox, we make sure that that time frame is staying within our standard of 3 to 4 business days anywhere in the U.S. 48 states. Being centrally located in Denver, Colorado we’re equidistant to most of the coastal cities, which allows us that quick time to home.
The second metric that is important to measure is backorders. If you’re selling a product and you have a backorder that creates a lot of consequential damages to your customer relationship. Backorders can be caused for numerous reasons. One major reason is not having enough inventory due to improper forecasting. QuickBox offers a service called “On Demand Inventory” where we’re help you develop you a brand, cosmetics or neutraceuticals that fits your customer base. It is designated inventory that you have access to each week in advance of the demand in which you’re going to use it, hence the name “On Demand Inventory.”
3.) Returns Processing
The third metric that’s important to measure is the ability to process returns. Most fulfillment centers process returns once a week. Well, you know what happens if you wait more than 3 or 4 days to process a return? Your customer is usually calling customer service wanting a refund, maybe even issuing a chargeback. Those are things that no one wants! We want to take good care of our customers so at QuickBox we make sure that your returns are processed on the same day Monday through Friday, every day.
These are three important metrics that we think you should be measuring and, in fact, you should be demanding from your fulfillment partner. If you’re not getting those, talk to us and we’ll make sure that we’re providing those key metrics for your business.
Give us a call today at 303-757-6500 or email us at email@example.com learn more about why we are your #1 choice for a 3rd party logistics partner.